FAQS

🌙 Frequently Asked Questions (FAQs)

💌 When will my order ship?

All orders take 3 business days to process before shipping. Once shipped, delivery usually takes 7–10 business days within the U.S.

For international orders, delivery times may vary depending on your location and local customs processing times.

🌎 Do you ship internationally?

Yes! LUNARI proudly ships worldwide. 🌸
Please note that international orders may take longer to arrive — typically 2–4 weeks depending on your country’s postal system.

International customers are responsible for any customs fees, import taxes, or duties that may apply.

📦 Do you accept returns or exchanges?

All sales are final. We do not accept returns, refunds, or exchanges. Please double-check your order before confirming your purchase.

If your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos, and we’ll make it right.

✨ Can I cancel my order?

Orders cannot be canceled once they have been processed or shipped.

🧴 Are your products suitable for all skin types?

Yes! Our skincare products are designed to be gentle, hydrating, and suitable for all skin types — especially dry, dull, or tired skin. If you have sensitive skin, we always recommend doing a patch test before full use.

🌙 Where are you located?

LUNARI is a small business based in the United States, shipping both nationwide and internationally.

💫 How can I contact you?

You can reach us anytime at 📧 lunari.shop12@gmail.com — we’ll do our best to respond within 24–48 business hours.

Thank you for supporting LUNARI — your love helps our small business shine around the world. 🌙💖